The company has stated its dedication to enhancing its security measures.
Wyze security camera users recently encountered a potential privacy breach when they reported instances of accessing feeds and camera logs from other users.
According to a Reddit post on r/wyzecam dated September 8, users shared their reactions to discovering that they could view events taking place in other people’s homes via the company’s web viewer, as reported by The Verge. Users claimed that the same home camera feeds were visible to multiple other users.
User Nickoplier commented, “This would only seem to be a risk for anyone if you had recently logged into the Wyze website to view your cameras. Your webpage was ‘cached’ and then accidentally shared with others visiting the same site. Woops to Wyze! If you never use the web Wyze website, you would believe you’re not at risk of having your cameras accidentally exposed by caching.”
Wyze confirmed to The Verge that the merged feeds resulted from “a web caching issue” affecting desktop users for a 30-minute period on September 8. Customer service representatives assured users on the Reddit thread that the company was actively working on an immediate solution. However, many users expressed deeper concerns about the privacy of the home camera system. The company had previously faced criticism for its lax security measures, following the discovery of a security flaw last year that allowed hackers to access video storage for three years.
A Wyze spokesperson told The Verge, “This experience does not reflect our commitment to users or the investments we’ve made over the last few years to enhance security. We are continuing to investigate this issue and will take steps to ensure it doesn’t happen again. We are also working to identify affected users.